No. As long as you place your bid between 12.30 on Tuesday and 16.30 on Friday your bid will count, subject to the bid being valid. There is no benefit to bidding early as shortlisting is carried out on the housing need of bidders, not on the time the bid was placed. Many people think they will be prioritised first if they bid for a property early. There is absolutely no advantage because your priority will remain the same irrespective of the time you place your bid.

As long as the properties advertised match your housing need and are available, you can bid on multiple properties during the bidding cycle but you can only make one bid per property.

Usually this will be because the password has been incorrectly entered. Our system allows you to re-set your password and add a security question. Therefore if you forget your login password you can now re-set this without need to contact the office, provided you have set a security question.

If you cannot remember your CBL reference number, you can obtain this from our Customer service team on 01274 771144 – however they are unable to provide you with your password or security answer.

If you have lost all your details please email [email protected] and we will send you your details to the email that you have registered with us on your application. If you have not provided an email, we will write to you at the address you have supplied on your application.

If the system is down for maintenance you will be advised of its unavailability when logging on.

We carry this out at the end of the bidding cycle and contact the relevant applicants as soon as possible.

When the bidding cycles finishes on Friday at 16.30 you will receive an email to say what position you are in for the property you have bided for.

We can’t say, as there are a number of factors in who is successful, these include priority position, date of application and the number of eligible properties becoming available to let and who else has bid. 

There is a shortage of social rented housing and the Councils’ waiting lists are very long. Properties are offered to people with the highest priority and waiting time. If you have a lower priority or you have not been on the waiting list for very long that is probably why you have not been successful. There are things you can do to maximise your chances of success though. Some locations and property types are very popular and lots of people bid. If you can be flexible about where you live and the type of property you want, you are more likely to be successful for the less popular homes.